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Lieferung

Shipping - Payment Methods - Delivery Service

Holiday service: Worldwide delivery directly on board

Whether you’re on land or water: Our experienced advisors will deliver your order straight to you - wherever you are in the world. We provide competent, solution-orientated advice and passionately tackle any problems you have with your boat. We just need a definitive delivery address! This should include: Recipient name with telephone number and boat name, postal address of the harbour, and the harbour master’s name. Take advantage of our service and profit from our experience, so you can carry on with your holiday without a care.

 

Standard international delivery costs

Prices for other countries and bulky goods are calculated by the shop and will be displayed before you place your order.

 

General delivery costs

We charge proportional delivery costs at EUR 5.95 per order within Germany. Additional charges apply to bulky items. You can request up-to-date prices from our delivery partners. Bulky goods include products that are extremely long or heavy, and hazardous goods. A note on delivering batteries: Batteries are always sent by courier, as they count as hazardous goods. We are also legally obliged to charge a battery deposit of EUR 7.50. This can be redeemed by handing in your old batteries in your local AWN branch or by providing a certificate of correct disposal.


Delivery: Quick and great value

Your delivery will be transported by DHL/DPD (post). Fixed delivery charge of just €5.95 within Germany. This does not apply to bulky or hazardous goods. These are labelled with a truck symbol in the catalogue. We can provide you with a freight cost estimate for these products on request.

Safe: Safety is our priority. Please immediately inform the delivery agent of any transport damage, have this confirmed in writing, and inform us immediately.

Worldwide: You decide where we deliver your order. Deliveries outside the EU are calculated without VAT. International delivery is only charged at the transport costs actually incurred. Please take into account any applicable customs duties and import tax. Delivery is generally paid for via PayPal, credit card or bank transfer in advance.

Desired Delivery Time: You need your order on a certain day? We can send your order to your preferred location at a set time. No additional cost within Germany.

Free Supplementary Delivery: If a product isn’t available for delivery, you will be immediately informed of its estimated delivery time. You don’t have to pay P&P costs for the supplementary delivery of the remaining goods. We only make complete deliveries when delivering outside Germany.


Quick and easy ordering

by post:
A.W. Niemeyer GmbH
Holstenkamp 58 • 22525 Hamburg

by e-mail or online:

E-Mail: service@awn.de
Internet: www.awn.de

by phone and fax

Germany
Tel.: 040/89 96 97 500
Fax.: 040/89 01 46 0

Austria
Tel.: 01/7109496
Fax.: 01/7109495

Other countries
Tel.: +49/40 - 899697500
Fax.: +49/40 - 8901460


24 hour delivery: There in a flash, from today to tomorrow

Order today, get it tomorrow! If you want, we can even deliver your order the next day. Even on Saturdays! Our 24 hour service is available for an additional fee for all our in-stock items. You just need to place your order via our order hotline by 1pm. You can find out straight away if your products are available. Please note that our 24 hour service does not apply to products that must be shipped via courier. We charge an additional fee of €16 on top of our fixed delivery fee for our 24 hour service, and an additional €10 for deliveries on Saturdays (within Germany, prices for international deliveries on request).

Und das für alle Lieferungen bis 30 kg! Der Aufschlag wird auch dann fällig, wenn Sie von Ihrem Rückgaberecht Gebrauch machen.

Ordered on: Delivery on:
Monday Tuesday
Tuesday Wednesday
Wednesday Thursday
Thursday Friday
Friday Saturday
Saturday Tuesday
Sunday Tuesday

Payment: However you want

Credit Card: We just need the credit card number, security code and expiration date for your Amex, MasterCard or Visa. These credit cards are also accepted for mail orders.

Direct Debit: Simply provide us with written permission to debit your account, including the name of your bank, sort code, account number and your birth date. We will debit the invoice amount from your bank account. 
This service is only available to customers in Germany and Austria.

Bank Transfer: We send your order and issue you an invoice, then you pay in full once you have received your items.

Cash on Receipt: Pay the delivery agent in cash once you have received your order. (Additional charge of €3.75).

PayPal: Simply transfer the amount to paypal@awn.de

Financing: AWN has partnered with Commerz Finanz GmbH to offer you the option to pay in monthly instalments from an order value of €150. 
Find out more by calling 040/89 96 97 500 or online at www.awn.de. 
• This service is only available to customers in Germany and Austria.


Returns: within 14 days

Right of Withdrawal: You can return ordered products within 14 days without having to provide a reason. This withdrawal period begins with the receipt of this notification of the right of withdrawal (e.g. as a letter, fax or e-mail), but not before the recipient receives the wares and also not before we have fulfilled our information obligations in accordance with article 246 §2 in conjunction with §1, paragraphs 1 and 2 of the EGBGB, as well as our obligations in accordance with §312g, paragraph 1, sentence 1 of the BGB in conjunction with article 246 §3 of the EGBGB.

If you have ordered any special delivery items (such as bulky goods), you can declare your wish to withdraw in the form of a written pick-up request. In order to uphold the notification deadline, it is the timely dispatch of the wares or pick-up request that counts. Returns are at our own expense and risk in either case. Returns or pick-up requests must be sent to:

A.W. Niemeyer GmbH
Holstenkamp 58
D – 22525 Hamburg
or via email to:
service@awn.de
or via fax to: 
++49 40 – 890 14 6

Consequences of Returns: In the case of a successful return, all performance received by either party must be reimbursed, and any possible use (e.g. benefits of use) must be surrendered. You must only cover a decrease in the item’s value if this can be traced back to handling the product beyond a reasonable inspection of properties and function. ‘Inspection of properties and function’ means testing and trying out the product in a way that would be possible and normal in a shop.

Obligations to refund payments must be fulfilled within 30 days. This period begins for you when you dispatch the wares or the pick-up request; for us, it begins with receipt.

End of Declaration of Right of Withdrawal


Small Print: Not so bad

The prices stated here were valid at the time this catalogue was published. All previous prices and catalogues hereby no longer apply. VAT is included in the price, but is listed separately in the invoice. We reserve the right to deliver orders for cash on delivery in individual cases. The minimum order price is €25. We charge a €10 administration fee for orders under €25. All items remain our property until payment has been received in full. Technical changes, printing errors and mistakes reserved. In the case of any defects, you have the right to supplementary performance within the 24-month warranty period, which begins upon receipt of the wares: We will repair the item (rectification) or exchange it either partially or fully, where possible (replacement).

If a defect is not rectified within a reasonable timeframe, you can choose to either rescind the purchase contract or request a reduction in purchase price. This warranty does not cover damages caused by natural wear and tear, improper use, lack of maintenance or improper maintenance. No further liability is accepted, especially in conjunction with any possible further damages or damage compensation claims of any kind, beyond the value of the item. We only process your data for the purposes of processing orders and maintaining ongoing customer relations. We carry out data transfers with service providers for the purposes of credit checks and monitoring creditworthiness. Your legitimate interests will be taken into account. We only provide other companies with your address if these would like to send you information that may be of interest to you. You can revoke this permission to further make your address available at any time.

Just write to our data protection agent: 
A.W. NIEMEYER GmbH 
Holstenkamp 58 
D-22525 Hamburg 
Managing Director: Stefan Dreyer
VAT No.: DE 212420488 
Tax No.: 02/847/01100 
Commercial Register: Hamburg District Court HRB 84392
Tel: ++ 49 40/89 96 97 500 
Fax: ++49 40 - 890 14 60 
E-mail: service@awn.de