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Order fast ...
     
... by telephone or fax:   ... by email:
A.W.NIEMEYER GmbH
Holstenkamp 58
22525 Hamburg
  service@awn.de
     
...personal and competent!
  Germany Austria Switzerland Other countries
Tel. +49/(0)40 / 89 96 97-500 01/710 94 96 044 / 434 3080 +49/(0)40 / 89 96 97-505
Fax. 040 / 890 14 60 01/710 94 95   040 / 890 14 60
         

Beratung
     
...personal and competent!  

If you need a product that isn’t in our catalogue, we will get it as quickly as possible and provide you with a non-obligation price. This service is free of charge for all AWN customers. We charge a fixed order fee of €7.50 for special orders. 

Our customer service team is available Mondays to Fridays: from 08:00 to 18:00:

Tel: 49/(0)40 / 89 96 97-500
Make use of our experience. Any questions about certain products? Would you like to solve a long-standing problem? Call us! Our specialist crew can help. Do you need a specific product that isn’t in our catalogue? We’ll get it! Although we have the largest range of yachting accessories in the German-speaking world, we can’t carry every single item available. If you need a product that isn’t in our catalogue, we will get it as quickly as possible and provide you with a non-obligation price..  

Quality
     
You’re safe with AWN quality   With us, you buy without risk, and can return any item within 14 days of receipt using the returns slip provided, in accordance with our delivery terms and without having to provide a reason. With A.W. Niemeyer, you’re also guaranteed full security for 24 months. If you come across any defects within this period, our service department will be happy to help:+49/(0)40 / 89 96 97-500. Please keep our invoice safe, as it is also your proof of warranty. 
We accept the challenge of providing you with first-class, top-quality brand products. All AWN products are tested by the AWN crew on various yachts before they’re added to the catalogue. Our product team constantly checks quality data for all our products to assure ongoing high quality standards. The AWN quality seal highlights especially high-quality products, and therefore stands for your safety.  

Delivery
     
...quick and great value   ...at a time chosen by you

Your delivery will be transported by DHL/DPD (post). Fixed delivery charge of just €5.95 within Germany. This does not apply to bulky or hazardous goods. These are labelled with a truck symbol in the catalogue. We can provide you with a freight cost estimate for these products on request.

  You need your order on a certain day? We can send your order to your preferred location at a set time. No additional cost within
...safe   ... Free Supplementary Delivery
Safety is our priority. Please immediately inform the delivery agent of and transport damage, have this confirmed in writing and inform us immediately.   If a product isn’t available for delivery, you will be immediately informed of its estimated delivery time. You don’t have to pay P&P costs for the supplementary delivery of the remaining goods. We only make complete deliveries when delivering outside Germany.
...worldwide    

You decide where we deliver your order. We charge just €9.95 for deliveries within the EU(apart from islands, Greece and Croatia) for packages up to 31.5kg and 1.25m long. Delivery to Austria is charged at €8.95. Deliveries outside the EU are calculated without VAT. International delivery is only charged at the transport costs actually incurred. Please take into account any applicable customs duties and import tax. Delivery is generally paid for via PayPal, credit card or bank transfer in advance.

   

24 Hour Delivery Service
     
...there in a flash, from today to tomorrow   Place your order by 13:00. You can find out straight away if your products are available. Please note that our 24 hour service does not apply to products that must be shipped via courier. We charge an additional fee of €16 on top of our fixed delivery fee for our 24 hour service, and an additional €10 for deliveries on Saturdays (within Germany, prices for international deliveries on request). Applies to all deliveries up to 30kg! This fee is non-refundable, even if you exercise your right of withdrawal.
Order today, get it tomorrow! If you want, we can even deliver your order the next day. Even on Saturdays! Our 24 hour service is available for an additional fee for all our in-stock items. You just need to place your order via our order hotline by    

Payment
     
...however you want  
Cash on Receipt: Pay the delivery agent once in cash once you have received your order. (Additional charge of €3.75).
Credit Card: We just need the credit card number, security code and expiration date for your Amex, MasterCard or Visa. Direct Debit: We will debit the invoice amount from your bank account. Simply provide us with written permission to debit your account, including the name of your bank, sort code, account number and your birth date. This service is only available to customers in Germany and Austria. Bank Transfer: We send your order and issue you an invoice, then you pay in full once you have received your items.    

Returns
     
   

Consequences of Withdrawal
If you withdraw from this contract, we shall refund all payments already made by you, including delivery costs (with the exception of additional costs arising from you selecting a more expensive delivery option that our cheapest standard delivery option), within fourteen days from the day we received your declaration of withdrawal. For this refund, we will use the same payment method you used for the original transaction, unless otherwise expressly agreed with you. You will not be charged for this refund.
We may refuse to refund payments until we have received the returned wares or until you have provided sufficient proof that you dispatched the wares, whichever is earlier.
You must return or transfer the wares to the above address within fourteen days of submitting your declaration of withdrawal. This deadline shall be considered honoured as long as you dispatch the wares by the end of the deadline.
You will bear all direct costs relating to returning the wares. You must only cover costs relating to a product’s loss of value if this can be traced back to you handling the goods further to what is necessary to ascertain the wares’ quality, attributes and functions.
For your information, below are the cases in which the right of withdrawal does not apply:
The right of withdrawal does not apply to contracts 
•  for the delivery of non-prefabricated wares, the production of which depends on a selection or stipulations by the consumer, or wares that are customised to suit the consumer’s individual requirements, 
• for the delivery of wares that degrade quickly or can quickly exceed their expiration date, 
• for the delivery of sealed wares that are not suitable for returning due to reasons of health or hygiene as their seal has been removed after delivery, 
• for the delivery of wares that have been inextricably combined with other wares after delivery due to their properties, 
• for the delivery of alcoholic drinks whereby the price was agreed when the contract was entered into that cannot be delivered earlier than 30 days after the contract was entered into and whose value is subject to market fluctuations on which the company has no influence, 
• for the delivery of sound or video recordings or computer software in sealed packaging if the seal has been removed after delivery, 
• for the delivery of newspapers, magazines or journals, with the exception of subscription contracts. 
The above terms are not requirements for the effective exercising of the right of withdrawal.

End of Declaration on the Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without having to provide a reason. This withdrawal period is fourteen days from the day on which you or a third party assigned by you (that is not the carrier) took possession of the (last) wares. To exercise your right of withdrawal, you must contact us:

A.W.Niemeyer GmbH
Holstenkamp 58
D-22525 Hamburg
Telephone: +49/(0)40 / 89 96 97-500 
Fax: +49/(0)40 / 89 01 460
E-Mail : service@awn.de

with a clear declaration (e.g. via post, fax or email) of your decision to withdraw from this contract. You may use the withdrawal template provided by us, but this is not mandatory.

In order to uphold the withdrawal deadline, it is the timely dispatch of your declaration that counts.
   

Small Print
     
...not so bad  

No matter if it’s a material defect, manufacturer error or transport damage: Contest all defects as soon as possible. The warranty also means you have the right to free supplementary performance for two years after you receive your order: We will repair the item (rectification) or swap it either partially or fully, where possible (replacement). If a defect is not remedied within a reasonable timeframe, you can then choose: Either rescind the contract or request a reduction to the purchase price.

We ony process your data for the purposes of processing orders and maintaining ongoing customer relations. We carry out confidential data transfers with service providers such as SCHUFA for the purposes of credit checks and monitoring creditworthiness. We only provide other companies with your address if these would like to send you information that may be of interest to you. You can revoke this permission at any time. Just write to our data protection agent: 
A.W. NIEMEYER GmbH, Holstenkamp 58 Hamburg 

Managing Director: 
Stefan Dreyer

VAT No.: DE 212420488 
Tax No.: 02/847/01100 
Hamburg District Court HRB 84392 
Tel: 040 / 89 96 97 - 500 
Fax: 040 / 89 01 460 

E-Mail: service@awn.de 
Valid as of: June 2014
VAT is included in the price, but is listed separately in the invoice. We reserve the right to deliver orders for cash on delivery in individual cases. The minimum order price is €25. We charge a €10 administration fee for orders under €25. 
Once you have received your order - which completes the contract - you can return all items within 14 days without limitation and without having to provide a reason. In order to uphold the notification deadline, it is the timely dispatch of the wares that counts. 
Please note that using the wares can result in a significant loss of value, which would be covered by you if you exercise your right of withdrawal. All items remain our property until payment has been received in full.